Specialist Customer Interaction (m/w/d) ANÜ

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Zweck und Ziel der Stelle

Diese Position ist für Arbeitnehmerüberlassung.

We at Customer Interaction Europe - are striving for new opportunities in improving our interactions with our prospects and customers all over Europe by utilizing up to date and data-driven technologies and platforms. We are shaping the future Campaign Management team for Europe, responsible to support & consult  Customer Journey Managers in NSCs concerning 1:1 customer interaction activity, by steering the usage of the central blueprint and by harmonizing markets´ requirements. We actively embrace diversity, provide a sneaker-friendly atmosphere and are offering brand-new European approach.

Aufgaben, Kompetenzen und Verantwortung

• You will, together with Colleagues from all over Europe, steer 1:1 comm activities across the European markets, with focus on Legendary moments and with the goal to ensure a consistent approach along the Customer Journey.

• You will oversee 1:1 campaign operations performance and will be responsible to steer third party agency on a European level for this domain.

• You will exchange regularly with the Customer Journey Managers in the Markets to gather inputs and requirements and to showcase measures, results and insights.

• You will define measures and action plan to boost Services 1:1 communication via all the channels for the European Markets.

• You will steer loyalty programs across Europe, with the aim to reach an optimized and harmonized approach among the Markets, creating synergies and a consistent approach towards the customers, in close cooperation with our central function.

Fachliche Anforderungen

• Studies in business administration, business analytics, computer science or related subjects, with a specialization in marketing, media or consumer research.

• Relevant practical experience in customer relationship management, customer experience management or digital marketing.

• Expert knowledge in campaign automation tools mandatory.

• Proven track-record on high-scale campaign automation in a major industry (preferable e-commerce, automotive, telecommunication).

• A customer-focused and quality-oriented attitude combined with analytical skills.

• Ability to present results clearly to all types of audiences in both written and oral communication.

• Languages: English fluent, German a plus but not mandatory.

Arbeitgeberleistungen / Unternehmensangebot

• Interessante Herausforderungen in einem mittelständischen Motorsportunternehmen mit Tradition

• 30 Tage Urlaubsanspruch

• Attraktive Konditionen mit unbefristeter Anstellung

• Zuschuss zur Rentenvorsorge

• Corporate-Benefits-Programm, Rabatte bei namhaften Onlineshops und Dienstleistern

• Bike-Leasing zu günstigen Konditionen

• Bahn ticket

• Wellpass

• Team- und Firmenevents sorgen für ein gutes Arbeitsklima